We truly want you to love your order. If something isn’t right, we’re here to help!
♡ Easy Support for Issues
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery,
Kindly share:
An unboxing video (very helpful to us)
Clear photos of the issue.
(This helps us resolve things quickly and fairly.
♡ Replacement or Refund
Once verified, you can choose what works best for you:
Replacement (if the item is available), or
Refund (if replacement isn’t possible)
♡ Refund Details
Refunds are processed via your original payment method (Esewa/bank transfer).
Completed within 2–5 working days
♡ Exchanges (Case-by-case)
We understand sometimes plans change.
While we don’t usually offer exchanges, feel free to DM us we’ll try our best to help depending on the situation.
♡ Small Notes
Slight color differences may occur due to lighting/screen settings
Minor packaging damage (without product damage) is not eligible for refund
🌷 Our Promise
We genuinely care about your experience and will always try to make things right 🤍
Your trust means everything to us.ᵒ̴̶̷̥́ ·̫ ᵒ̴̶̷̣̥̀🎀
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